| QUOTING Use older spouse when quoting E-APP Medical Questions Post Date = Draft Date Info needed for eApp: DOB, Smoke, SSN, Pymt Info "Lifestyle testing" = STD NOTE: You can buy CarePlus and PrimaCare together (these are the only 2 you can buy together) INTERIM CARE: Per Christopher Lewis @ Aliera If client's InterimCare Plan has not expired, or if they have not un-enrolled, they can extend it to the 364th day threshold. Call 844-834-3456 x2 for assistance (even tho it states for those not enrolled). I don't know what that last sentence means. Copy of email in Aliera product file | NETWORKS Click for instructions Only BSG has cov out-of-network even if ER, no cov on other plans EFFECTIVE DATES For 15th eff date, apply by 14th For 1st eff date, apply by last day of month E&O This is $150 w/1Mil Cov www.alierahealth.com/eocoverage You can use their blanket policy: Admiral #EO000024765-05 You can write in any state but ME, MD, WY, WA, AK and HI. You must have a non-res license. Plan Changes: planchange@alierahealthcare.com | WHAT CLIENT CAN EXPECT ONE Payment drafts on Post Date Client will rec'v email w/Log on Print temp cards + Access plan info TWO Plan starts on effective date THREE Client receives welcome kit within 3 weeks after effective date (Info in kit can be accessed in step two) REFUNDS No refunds 10 days after payment or effective date. Ex: If a member joined in August and because effective Sept 1st, the member is not eligible for a refund after Sept 10th. Cancellations: See cancellation form in Back Office under Info tab | REFERENCE TRAINING CENTER Click here Pswd for Brokers & GA's aliera2017 Pswd for Call Cntr Agents aliera2017cc (use this one) Dickerson Webinar Videos To get reappointed, retake the quiz then Aliera will email agent when good to go TAX: Individual plans cannot be written off. The group plans ar offered on a list bill, so they are pre-tax |
My Agent Code: 260465 NPN: 3126937
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Aliera Broker Relations
Carl or Teresa
844-834-3456 x3
agentinfo@alierahealthcare.com
HOME
New website questions: 844-892-9994 * info@alierahealthcare.com
Providers Verify Benefits 844-834-3456
Customer Claims Status 833 55 CLAIM: 833 552 5246 (Mon - Fri 9-6)
Claims Hotline - Click
here
Joshua Schneeloch
Dickerson Employee Benefits
Direct (323) 243-7854
Office (800) 457-6116
Joshua@dickerson-group.com
To book an appointment for training and questions, please click here
Sam Riley
844-277-1118
sam@nhpba.com
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Questions added to AlieraCare, InterimCare and Care Plus:
Need Height, Weight, Occupation
| IF PAYING WITH CHECK: | IF PAYING WITH CC: |
| Bank Name, Location, Check Number, Acct & Routing # | Type, Number, Exp, Name on Card |
Billing Info:
Monthly EFT (need check number) or Credit Card
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Atlanta—September 27, 2017: For urgent claims questions or eligible fast-track processing, please contact Aliera’s newly implemented member Claims Hotline for immediate assistance. Member Care Specialists stand ready to receive member information and provide claims status updates as available. Urgent claim inquiries requiring evaluation will be submitted for immediate review. Following evaluation, eligible claims will be processed in five business days and submitted for payment posting.
Aliera Healthcare Claims Hotline: 833-55-CLAIM
(833-552-5246)
Monday – Friday, 9:00am to 6:00pm ET*
*After hours, you will be prompted to leave a detailed message. Please identify your Member/Primary ID, name and the urgent/priority claims issue you wish to discuss, and we'll return your call as soon as possible, the following business day.